Privacy Policy

1. Data Controller

This website and platform are operated by:

Guillermo de Yzaguirre Martínez
DNI: 48200668M
Address: Calle Segovia 31, 28005 Madrid, Spain
Email: info@pbclanguages.com

2. Personal Data We Collect

We may collect the following personal data:

• Name
• Email address
• Phone number
• Class bookings and usage history

Payment data is processed securely by Stripe and is not stored by us.

3. Purpose of Data Processing

We collect and use personal data to:

• Provide access to the platform and services
• Manage bookings and credits
• Process payments
• Communicate with users (service-related emails)
• Send newsletters (if subscribed)
• Improve the platform and user experience

4. Legal Basis (GDPR)

We process personal data based on:

• Contractual necessity (to provide our services)
• Consent (for newsletters and optional communications)
• Legitimate interest (to improve our platform and services)

5. Third-Party Services

We use trusted third-party providers:

• Stripe (payments)
• Google Analytics (analytics)
• Microsoft Azure (hosting)
• Communication tools (e.g. WhatsApp, Zoom, Google Meet, Microsoft Teams)

These providers may process data on our behalf under their own privacy policies.

6. International Users

Our services are primarily based in the European Union, but we accept users globally.

Data may be processed within the EU or transferred to trusted providers in accordance with GDPR requirements.

7. Data Retention

We retain personal data:

• While the user account is active
• And for up to 5 years after account closure, to comply with legal and administrative obligations

8. User Rights

Under GDPR, users have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of their data

Requests can be made at: info@pbclanguages.com

Users also have the right to lodge a complaint with the Agencia Española de Protección de Datos.

9. Minors

Our services are available to users aged 14 and above.

Users under 18 should have permission from a parent or legal guardian.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

11. Cookies

We use marketing cookies to deliver and measure advertising campaigns. This includes tools such as the Meta Pixel provided by Meta.

These cookies help us:

• Measure ad performance
• Show relevant ads to users
• Run remarketing campaigns in the future

Users can manage or disable cookies at any time through their browser settings or cookie banner.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.